PRIVACY POLICY

Coto Distributors Inc.

Last Updated: December 18, 2025

Coto Distributors Inc. (“Coto,” “we,” “us,” or “our”) operates the website https://www.cotodistributors.com (the “Website”).

This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through the Website and in connection with our products and services.

By accessing or using the Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and business information, including but not limited to:

  • Full name

  • Business name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login credentials

  • Order, delivery, and transaction history

  • Account approval status and credit terms (if applicable)

  • Communications with us (emails, messages, support inquiries)

Payment Information

Payments made through the Website are processed by third-party payment processors. We do not store full credit card numbers or security codes. We may receive limited information such as payment method type, transaction status, and confirmation details.

2. How We Use Your Information

We use information collected to:

  • Process and fulfill orders and deliveries

  • Create, manage, and approve customer accounts

  • Provide customer service and support

  • Process payments, manage disputes, and prevent fraud

  • Administer credit terms and collections, when applicable

  • Send transactional and operational communications

  • Send marketing communications where permitted by law

  • Comply with legal, regulatory, accounting, and tax obligations

3. Log Data, Analytics & Advertising Technologies

When you visit the Website, we may automatically collect certain information (“Log Data”), such as:

  • IP address

  • Browser type and version

  • Pages visited

  • Date and time of access

  • Referring URLs

We may use analytics, advertising, and performance technologies, which may include services provided by third parties (such as analytics or advertising platforms), to:

  • Understand how users interact with the Website

  • Measure performance and effectiveness

  • Improve functionality and user experience

These technologies may use cookies, pixels, or similar tools.

4. Cookies & Tracking Technologies

Cookies are small data files stored on your device. We use cookies and similar technologies to:

  • Enable core Website functionality

  • Remember preferences and session data

  • Analyze traffic and usage patterns

  • Improve Website performance

You may control cookies through your browser settings. Disabling cookies may limit certain features or functionality of the Website.

5. Communications (Email & SMS)

By providing your contact information, you consent to receive transactional, operational, and marketing communications from us via email, SMS, or automated systems.

  • Consent is not a condition of purchase.

  • You may opt out of marketing emails by clicking “unsubscribe.”

  • You may opt out of SMS messages by replying “STOP.”

Message and data rates may apply. Message frequency varies.
We may still send essential transactional or account-related communications.

6. Sharing of Information

We do not sell personal information for monetary consideration.

We may share information with trusted third parties as necessary to:

  • Process payments and prevent fraud

  • Provide delivery, logistics, and operational services

  • Provide analytics, advertising, hosting, IT, and security services

  • Enforce our Terms & Conditions and policies

  • Comply with legal obligations or lawful requests

Third parties are permitted to use information only for authorized purposes and are required to protect it.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

8. Data Retention

We retain personal information as long as reasonably necessary to:

  • Provide services and maintain accounts

  • Complete transactions and deliveries

  • Comply with legal, tax, and accounting requirements

  • Resolve disputes, collect payments, and enforce agreements

9. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information, subject to applicable legal and business retention requirements.

Requests may be submitted using the contact information below.

10. Accessibility

Coto is committed to digital accessibility.
If you require this Privacy Policy in an alternative accessible format, please contact us.
Please also review our Accessibility Statement, available on the Website.

11. Children’s Information

The Website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting.
The “Last Updated” date will be revised accordingly.

13. Contact Information

Coto Distributors Inc.
📍 1201 NW 21st St, Miami, FL 33142, USA
📧 customerservice@cotofd.com
📞 (305) 900-4565

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